Q: Why do I have to transfer my site? What does web site migration include?
A: The website migration service that our company is offering is free of charge (within a certain limit). We’ll transfer your site(s) to our enterprise–grade cloud hosting platform without you needing to do anything. We know from personal experience that switching hosting providers can lead to lost information and undesirable network downtime. That is the reason why we will do all that for you at no cost!We have highly proficient administrators whose main task is to ensure that your site works exactly as it did on your former hosting platform. Our administrators are experts in migrating custom–made websites, as well as websites that are based on well–known apps like WordPress and Joomla™.
Q: Web site migration sounds like a lot of work. How long will it take?
A: While we cannot give you a precise time interval, because there are plenty of variables, among them the physical size of the files and databases, the location of the current host’s server, the complexity of your web site and the current workload of our Website Migration Department, etc., we’ll give our best to migrate your website within 48h, and in some cases – within 24h (if the website content is not very large).
Q: What data will I need to provide to your Website Migration Department?
A: We will need the login information for your old hosting provider’s Control Panel as well as the web site’s name (domain name).
Q: You will access sensitive data. How can I be sure that you won’t abuse it?
Q: What about downtime? Will my website be offline?
A: While we migrate your website, it will be available both in your web hosting account with us and in your account with your former web hosting provider. As soon as the migration is finished, we’ll make certain that everything is functioning properly and that the integrity of your content is not affected prior to informing you that the migration is completed. Then we will tell you how to transfer the domain over to your web hosting account with us and how to update the DNS resource records.
Q: Will my old web hosting provider need to do anything?
A: Nope. Aside from your login credentials for the Control Panel, we will not need anything. We will never contact your hosting provider. They will not know anything about the migration either.
Q: Which web hosting platforms do you support?
A: We can migrate your website from any hosting provider or any Linux–driven web hosting platform as long as we can get access to the Control Panel and there is FTP access available.The only websites that we’re unable to migrate are the ones based on closed–source software apps such as Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.